Terms Conditions & FAQs

Booking & Cancellation Policy

• A valid payment method is required at the time of booking.
• Full payment is processed 7 days prior to arrival using the provided method.
• For bookings made within 7 days of arrival, full payment is taken at the time of booking.
• Bookings can be transferred once to a future date within 6 months, provided changes are made more than 14 days before arrival. Rate differences may apply.
• No cancellations or changes are permitted within 14 days of the booked arrival date.

Booking Support

Having trouble booking or need help with group stays or special requests? 

• Call us on 07 4681 2726 or email [email protected]

Reception Hours

• General Enquiries: 9:00am–5:00pm
• After-Hours Emergencies: 24/7 on 07 4681 2726

Check-in / Check-out

• Check-in: from 2:00pm
• Check-out: by 10:00am
  Early or late check-in/out may be arranged in advance, subject to availability.

Smoking Policy

• All villas are strictly non-smoking indoors.
• Outdoor smoking is permitted with caution due to the natural bush setting — use the ashtray provided.
• Evidence of indoor smoking will incur an additional cleaning fee.

Waste & Septic Guidelines

• Please do not flush nappies, wipes, tissues, or sanitary items.
• Use the under-sink bin for general waste.
• A recycling bin is located outside your villa — please use it for recyclables only.

Wood Fire Usage (May–Sept)

• Wood heaters available May–September or by request with $30 setup outside this period.
• Keep the fire door closed while in use.
• Do not collect bush wood or overhandle ashes — we clean it post-departure.
• Ventilate the villa by cracking a window while the fire is on.
• Do not use the top of the heater to cook or warm items.

Refer to the in-room compendium for safety instructions.

Environmental Considerations

Please help us conserve resources:

• Turn off lights, aircon, and appliances when leaving.
• Be mindful of water usage.

Comfort Features

• Reverse cycle air-conditioning available in each villa.
  Recommended settings:
  • Summer: 22°C
  • Winter: Max 24°C
• Do not run the A/C and wood heater at the same time.

Reservation Confirmation

• You’ll receive a confirmation email at the time of booking.
• A welcome email with local dining and activity tips will be sent 7 days before check-in, once payment is received.

Celebrations & Surprises

Want to surprise a loved one?

Let us know how we can help! We’re happy to:

• Send confirmations discreetly
• Arrange flowers, cakes, or other special touches in your villa

Gift Certificates

• Can be issued for any amount.
• Valid for the rate at time of purchase, non-transferable.
• Must be paid in full before issue.
• Must be fully used in one booking.

What to Bring

Our villas are fully self-contained:

• Kitchen, bathroom, linen, cutlery, crockery, private BBQ
• Bluetooth speaker & DVD player — bring your favourite music or movies
• DVDs available to borrow in Guest Lounge
• Groceries available from Woolworths, IGA, and ALDI in Stanthorpe
• In winter: bring gardening gloves to handle firewood

Laundry

• Due to local water restrictions, we don’t offer laundry services.
• Self-service laundries are available in town.

Dining

• Dining options are included in your pre-arrival welcome email.
• We recommend calling ahead to confirm current hours of operation.

Children & Pets

• Studio villas are designed for couples.
  Babies in portacots are welcome – we can provide a portacot free of charge.
• Our two-bedroom family villa sleeps 4–6 guests.
• Due to native wildlife, no pets are allowed on the property.

Entertainment for Children

• Board games (e.g. Scrabble, Cluedo, Monopoly) available.
• TVs support game consoles (BYO console & cables).

Before You Leave

Please leave your villa in a tidy condition:

• Wash and dry any used kitchenware.
• Clean microwave splatter with provided shield.
• Heavily soiled villas may incur a cleaning fee up to $200.