Terms Conditions & FAQs

What is your cancellation/booking policy?

All bookings are accepted in good faith and bookings will be held after clients supply credit card details and a deposit of $200 is provided. Should you fail to provide your deposit within 7 days of your booking, your booking may be released.

Full refund of deposit will be given for 30 days or more notice of cancellation; no refund of deposit if cancellation is within 30 days of stay, unless the villa is re-let. An administration fee of $20.00 may be charged.

No cancellation fee if you are affected by COVID restrictions

Reception Hours

General hours for Reception are from 8am to 8pm.

Should you require assistance outside of these hours, please phone reception on 07 4681 2726.

Check-in / Check-out

Check-in is from 2pm and Check-out is by 10am.

Early check-in and/or late check-out must be pre-arranged and is conditional upon the booking situation at the time.

No Smoking

Please note – All villas are NON SMOKING.

Smoking is not permitted inside any villa and evidence of such may incur an additional cleaning fee. Smoking outside is permitted however caution is to be exercised as we are situated in a natural bush setting. Please use the ashtray provided and do not throw butts on the ground.

Waste Disposal

Our Villas are connected to an on-site waste treatment systems. Please do not flush disposable nappies, cotton baby wipes, tissues or sanitary products down the toilet as they will damage the treatment plants.

The bin located under the sink is for all general waste and food scraps. A recycle bin is located outside the villa for all recyclable material. Please use for items listed only.

Wood Fire Rules

Sufficient wood is provided for an average 2 day stay however we do understand that due to weather conditions and time spent inside, additional wood may be required, but supply is not unlimited.

Please see Reception for additional wood, (additional fee of $20 may be charged) do not collect bush wood.

We ask that leaves, paper, tissues and rubbish are not placed in the fire as these can produce live embers out of the chimney that have the potential to start bush fires.

Please refer to the instructions contained in the compendium for the safe usage of the wood heater.

Environmental Considerations

Always be mindful or our environment. Please turn off electrical items, air conditioning, TV and lights etc. when you leave the Villa and be considerate of the need to keep water usage to a minimum.

We do our very best to ensure your Villa is clean and well presented. Please be considerate and Leave the Villa tidy.

Are the villas air conditioned?

For your ultimate comfort and to allow the A/C unit to work most effectively we recommend a minimum temperature of 23 degrees in summer and a maximum of 24 degrees in winter. Please do not use the A/C when the wood heater is operating.

How much deposit is required?

One night tariff or a flat $200 deposit is required via Visa, Mastercard at time of booking, a Direct Deposit to our account or a cheque received within seven days.

Sorry AMEX is not accepted.

How will you confirm my reservation?

All reservations are confirmed on the day of receipt of the booking fee by email.

Can my reservation remain a surprise to my partner?

You may wish to surprise your partner for a special occasion or celebration. Please advise us of where to discreetly send the email confirmation. Let us know if we can help to make the surprise special. You may also like us to order flowers or a cake to be in your unit upon arrival. Please let us know how we can help.

Can I purchase a gift certificate for someone else?

A Gift Certificate is available to be sent out to any person you nominate. They cost no more than the standard charges on the Rates and Packages page. Payment in full is required before we can issue the Gift Certificate. Please note the certificate is valid for the Rate (Summer or Winter) or Package specified at the time of purchase and is not further transferable.

What is in the Continental Breakfast basket?

The light continental breakfast is included in the room rate:
Cereal (3 types), Juice, Milk, Bread, Butter and Spreads.

What do we need to bring?

The villas are fully self-contained. All cooking, bedding and bathroom supplies are provided. There is a fully equipped private BBQ. The rooms contain all your glasses, cutlery and crockery. All fire wood is provided. You may wish to bring your favourite DVDs and CDs or you can use your Ipod /mp3 player to make the best use of the Blue Tooth speaker. We have a selection of movies on DVD available for guests at no additional cost. Should you wish to self-cater there is a Woolworths supermarket on the main road in Stanthorpe and a Super IGA and ALDI in Davadi Street.

For Winter you may want to bring some old gardening gloves to handle the firewood etc.

Are there laundry facilities?

Due to the current water restrictions across the region we do not offer laundry services at 31 the rocks. There are launderette services available in Stanthorpe.

Where can I go for meals?

There are good quality cafés and restaurants in Stanthorpe just a couple of minutes drive away. Please check with us for opening times and we are happy to make suggestions and make reservations for you.

We offer delicious platters, cheese or antipasto and a BBQ pack. Check the Platters & Meals page for details.

Do you cater for children and pets?

The studio villa’s have been set up to accommodate just one couple in each unit. However, babies in portacots are welcome.
The two bedroom family unit is available and can accommodate four to six persons.

Because of the constant presence of native wildlife, the property is not suitable for family pets.

Do you have things for children to do?

We have a selection of board games, Cluedo, Scrabble and Monopoly. The TV in each room is a LCD unit suitable for connecting to your own game console.

Please see reception for suggestions on activities that may interest children in the local area.